If you have a query or complaint about the Mediator or the way in which your Mediation was handled, please contact us by telephone, in writing or email.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint.
Within 14 days of receiving a complaint, we will send you either:
a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
Within 28 days of receiving a complaint we will send you either:
a) a final response which adequately addresses the complaint; or
b) a response which:
(i) explains why we are still not able to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response.
and
(ii) informs you that you may refer the handling of the complaint to the Civil Mediation Council Complaints Resolution Service, which can be found here Complaints — Civil Mediation